1004 Privacy Policy — User Data Protection
This Privacy Policy explains how 1004 collects, uses, stores, and protects the personal information of Malaysian users. We respect every user's privacy and are committed to managing your data transparently and responsibly.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the 1004 platform, we collect various types of information to ensure a smooth, secure, and personalised user experience. The information collected includes:
- Account information: Full name, date of birth, email address, phone number, and encrypted password provided at registration.
- Payment information: Details of deposit and withdrawal transactions in Malaysian Ringgit (MYR), including bank name, payment method (FPX, Touch 'n Go eWallet), and transaction amount records. We do not directly store credit card numbers or sensitive banking information.
- Device and browser information: Device type, operating system, browser version, IP address, and device identifier used to access the platform.
- Usage data: Records of activity on the platform including games played, session duration, and betting history for account management and security purposes.
- Cookies and tracking data: Data collected through cookies to improve platform functionality and the user experience.
- Collected only for the stated purpose
- No more than necessary
- Retained only for as long as needed
2. How We Use Your Information
1004 uses the information collected for the following purposes, all of which are directly related to delivering our services to you:
- Creating and managing user accounts and verifying identity
- Processing deposits and withdrawals in MYR securely
- Detecting and preventing fraud, hacking, or platform abuse
- Providing effective customer support when you contact us
- Ensuring compliance with applicable legal and regulatory requirements
In addition, your information may also be used to:
- Sending important account notifications such as transaction confirmations or security updates
- Improving and optimising the platform experience based on aggregated, anonymised usage patterns
- Complying with legal obligations and applicable reporting requirements
- Tailoring platform content to be more relevant to the needs of Malaysian users
We do not use your personal data for third-party marketing purposes without your consent.
3. Cookies & Activity Tracking
1004 uses cookies — small text files stored on your device — to enhance platform functionality and security. The cookies we use include:
- Session cookies: Required to maintain your logged-in status while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences to ensure a consistent experience on every visit.
- Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and improve the overall experience.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
1004 user data is stored on servers protected by appropriate technical and organisational security measures. We use encryption to safeguard sensitive information during transmission and storage. User passwords are stored in encrypted (hashed) form and are not accessible to any party, including our own staff.
Your data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
1004 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, your information may be shared in the following limited circumstances:
- Payment providers: Required transaction details are shared with FPX and Touch 'n Go eWallet providers to process your deposits and withdrawals.
- Legal requirements: We may be required to disclose information to the relevant authorities if mandated by law or court order.
- Service providers: Third parties that assist us in operating the platform (such as hosting and security services) may access your data in a limited capacity and are subject to strict confidentiality agreements.
5. User Rights & How to Exercise Them
As a 1004 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
If your personal information is inaccurate or incomplete, you have the right to request a correction. You can update certain information directly through your account settings.
You may request the deletion of your personal data by closing your account and contacting the 1004 support team. However, certain data may need to be retained for a specified period to meet legal obligations.
To exercise any of the above rights, or if you have any questions about your data privacy, please contact the 1004 support team at: [email protected]. We will endeavour to respond to your enquiry within 14 business days.
6. Policy Changes & Contact Information
1004 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. Any material changes will be published on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we manage your personal data.
Continued use of 1004 following the publication of any changes to this Privacy Policy will be considered acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the platform and contact us to discuss your options.
For any questions, concerns, or requests relating to this Privacy Policy, please contact our support team at: [email protected]. We also encourage you to visit our FAQ us for answers to general questions about the 1004 platform.
