1004 Responsible Gaming — Look After Yourself, Play Smart
At 1004, we believe healthy entertainment starts with self-awareness. This page provides guides, advice, and information on self-control tools to help you enjoy gaming in a balanced, responsible way that doesn't disrupt your daily life.
1004's Commitment to Responsible Gaming
At 1004, we take our social responsibility to every user seriously. We believe online gaming should be a fun form of entertainment — not a source of stress, financial hardship, or disruption to your personal and family life.
We are committed to providing a safe, transparent, and responsible gaming environment. This means offering clear information about the risks associated with gambling, providing self-control tools to our users, and ensuring our platform remains inaccessible to minors.
Using 1004 is your personal choice. We're here to help you make informed decisions and stay in full control of your entertainment experience. If at any point you feel that gaming is starting to affect your life, please use the tools we provide or reach out to a professional.
Recognise the Signs of Risky Behaviour
Early awareness is the most important first step.
You're spending money meant for essentials — like rent, bills, or food — on gambling. This is a serious sign that financial limits need to be set immediately.
You keep playing despite losses, hoping to win back what you've lost. This habit of chasing losses can lead to much more serious financial problems.
Gaming is starting to affect your family relationships, work performance, or sleep. When entertainment begins to take priority over what matters more, it needs to be addressed right away.
You feel restless, irritable, or anxious when you can't play, or you rely on gaming to escape from everyday stress or problems.
You feel the need to hide how much time or money you spend gambling from your loved ones. This sense of shame or guilt is an important signal that it's time to take action.
You often play longer than planned, or find it hard to stop even when you intended to.
Tips for Setting Time & Budget Limits
The most effective way to enjoy online entertainment without risk is to set clear limits before you start playing — not after. 1004 encourages every user to practise the following habits:
- Set a fixed budget: Decide on a maximum amount in MYR (RM) that you are willing and able to spend each week or month for entertainment purposes only. Never exceed that amount — even when you're on a winning streak.
- Realistic time limits: Set a maximum time limit for each gaming session. Use reminders or a timer on your phone to help you keep to it.
- Don't play when you're stressed: Avoid playing when you're emotionally unstable, exhausted, or under the influence of alcohol.
- Play for entertainment, not income: Never treat gambling as a source of income or a way to solve financial problems. Winnings are never guaranteed.
Available Self-Control Tools
1004 provides several self-control tools to help users manage their gaming experience:
Users can request daily, weekly, or monthly deposit limits on their account. Contact our support team at [email protected] to do so.
Users can request a temporary break — ranging from a few days to a few weeks — during which their account will be restricted from any gambling activity. This provides time to rest and reassess.
For more serious cases, users can apply for self-exclusion for an extended period. During this time, the account will be fully suspended. To apply, please contact [email protected]
Protection for Minors
1004 strictly prohibits anyone under the age of 18 from registering or using any of our services. This is an absolute requirement with no exceptions.
The protective measures we have in place include:
- Age verification required during registration and withdrawal
- The right to request proof of identity at any time to verify a user's age
- Immediate account suspension or closure if there is evidence that a user is underage
For parents and guardians, we encourage you to use parental control software on shared devices and have open conversations with your children about the risks of online gambling. If you suspect a minor is accessing the 1004 platform, please contact us immediately at [email protected].
Life Balance & Getting Professional Help
Healthy entertainment is part of a balanced life — not a substitute for relationships, work, or wellbeing.
We understand that things can sometimes get more complicated than expected. If you or someone you know is struggling with gambling-related issues that feel beyond your control, it's important to seek professional help without delay.
Signs that professional help may be needed include: being unable to stop playing despite repeated attempts, serious financial difficulties caused by gambling, strained family relationships, or persistent feelings of hopelessness and distress.
There's no shame in asking for help. Many people have successfully recovered with the right support. To get started, you can reach the 1004 support team at [email protected] for guidance on available self-control measures, or seek counselling and support from a registered local mental health professional.
You can also visit our FAQ us for answers to common questions about the self-control tools available on the 1004 platform.
[email protected] — our team is ready to assist with self-control requests, deposit limits, or self-exclusion.
Get answers on how to use our self-control tools on the FAQ us.
Seek counselling from a registered mental health professional or local social welfare service in Malaysia.