1004 FAQ — All Your Questions Answered Here

Go to the Login and enter your username or email address along with your password. If you've forgotten your password, use the "Forgot Password" function to receive a reset link via email or SMS. Always make sure you're on a secure device and network when logging in to your 1004 account.

Yes, the 1004 platform is fully optimised for both Android and iOS. You can access all games and account features directly through your mobile browser with nothing to install. For the best experience, you can also download the 1004 app from the Download App.

1004 offers a wide range of game categories including video slots from world-leading providers, live casino (baccarat, roulette, blackjack), classic table games, Sports Betting (football, basketball, badminton, e-sports), and much more. All games are accessible 24/7, directly from your mobile device.

1004 accepts deposits via FPX (direct bank transfer supporting Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and other major Malaysian banks) as well as Touch 'n Go eWallet. All transactions are processed in MYR (RM) and handled securely. No additional fees are charged for deposits made through these methods.

The minimum deposit on 1004 is RM 10, making it accessible for users at every level. Deposits are typically credited to your account instantly. For withdrawals, the minimum amount is RM 30, with processing times usually between 15 minutes and 1 hour depending on the method used. For daily maximum deposit and withdrawal limits, reach out to our support team at [email protected].

Yes, user security is our top priority. The 1004 platform uses 256-bit SSL encryption to protect all user data and financial transactions. Your personal information will never be shared with third parties without your consent. We also offer two-factor authentication (2FA) for an added layer of security on your account.

On the login page, click the "Forgot Password" link. Enter your registered email address or phone number, and you'll receive a link or OTP to set a new password. If you still can't access your 1004 account after these steps, contact our support team at [email protected] for immediate assistance.

Yes, the 1004 platform is designed specifically for Malaysian users, with a fully Bahasa Melayu interface. All menus, game instructions, account information, and customer support are available in your language — making for a comfortable, barrier-free experience.

Yes, users must be at least 18 years old to register and use the 1004 platform. This is a strict requirement enforced in line with responsible gambling obligations. We may request identity verification documents at any time, and any account found to belong to a minor will be terminated immediately.

The 1004 customer support team can be reached by email at [email protected], available 24 hours a day, 7 days a week. We aim to respond to all enquiries promptly. For urgent issues such as login problems or pending transactions, please include your account details (username and phone number) in your email so we can assist you faster.

An account may be temporarily suspended for several reasons — including repeated failed login attempts, identity verification requirements, or at the user's own request via the self-exclusion feature. Contact the 1004 support team at [email protected] with your username, registered phone number, and a description of the issue. We'll review and resolve it promptly.